For Trainers

Are you delivering gambling host responsibility training to staff working in class 4 (pokies) venues or clubs? You’ve come to the right place.

Motivating venue staff to develop and maintain best practice host responsibility skills is essential.

This training package covers all key components required for training, as set out in the Gambling (Harm Prevention and Minimisation) Regulations 2004.

This material was created by the Health Promotion Agency, Ministry of Health and Department of Internal Affairs. The content has been consulted with pubs, clubs, and societies, as well as gambling patrons, and gambling harm services.

View/download all of the training materials below or order a full training pack or individual items.

Full Gamble Host training pack

This pack has been developed for anyone who is delivering gambling host responsibility training to staff working in Class 4 venues. It covers all key components that are required for training, as set out in the Gambling Regulations 2014. You'll find the Gamble Host Responsibility Training Powerpoint presentation, facilitator guide, videos, verbal prompts, certificates of completion, plus all training resources required for trainees. Please allow some time for the zip file to download. Once the download is complete you can unzip / extract the files, edit them by adding your logo, and you will have everything you need!

Full Gamble Host training pack (zip, 922.8 MB)

Gambling Host Responsibility Facilitator Guide - A4 booklet

This Faciltator Guide has been developed for anyone that is delivering gambling host responsibility to staff that work in class 4 venues. It covers all key components that are required for training, as set out in the Gambling Regulations 2014. It should be used in conjunction with the Powerpoint and Gamble Host resources.

Gambling Host Responsibility Faciltator Guide (pdf, 924.6 KB)

Gambling Host Responsibility Training Powerpoint

This powerpoint has been developed for anyone that is delivering gambling host responsibility to staff that work in class 4 venues. It covers all key components that are required for training, as set out in the Gambling Regulations 2014. You can also customise the powerpoint to incorporate your own society's information and logo. The Powerpoint should be used in conjunction with the Faciltator Guide and Gamble Host resources.

Gambling Host Responsibility Training Powerpoint (HD) (pptx, 437.88 MB) Gambling Host Responsibility Training Powerpoint (SD) (pptx, 358.3 MB)

Gamble Host Induction training

This Gamble Host Induction Training has been developed for anyone that is delivering an overview of gambling host responsibility to new staff, or as a refresher. It provides the basic principles of Gamble Host responsibility before staff are able to receive full training – it is not intended to replace face-to-face training. The powerpoint can be customised to include your own Society’s logo and any additional induction information you would like to include.

Gamble Host Induction training (pptx, 0 bytes)

Gambling Host Responsibity Training Videos

There are 11 videos embedded in the Powerpoint presentation. If you need them as separate files you can download them here. These include “a gamblers story”, “role of staff”, “CCTV footage”, “scenarios”, and more.

Training Videos (zip, 147.29 MB)

Staff training tool - A5 booklet

This tool contains a gambling harm reference card, everyday tips, plus prompts for venue staff to help start conversations with patrons there may be concerns about. This tool can be used as part of the package of resources for staff participating in gambling host responsibility training or as a daily resource in a venue.

Staff Training Tool A5 Booklet (pdf, 188 KB)

Verbal prompt cards

This pack of cards provides prompts for venue staff to help start conversations with patrons there may be concerns about. This tool should be used as part of the package of resources for staff participating in gambling host responsibility training. The 'staff training tool' (listed above) includes all the verbal prompts and is more appropriate for everyday reference.

Verbal prompt cards (pdf, 254.6 KB)

Continuum Exercise

This is a fun and easy activity designed to help staff become aware of the signs they should look out for in a gaming venue. This activity can be run during formal training, as a refresher or in a staff meeting. It will take anywhere between ten minutes and one hour - depending on how many of the scenarios you do.

Continuum exercise instructions (pdf, 35.53 KB) Continuum exercise scenarios (pdf, 42.83 KB)

Training Certificate of Completion

These certificates are for Societies or Management Companies to provide to staff that complete the Gamble Host Training.

Training Certificate of Completion (pdf, 158.25 KB)

Training Videos