Resources

This editable template supports societies and clubs to develop a comprehensive gambling harm minimisation policy. The template encourages societies and clubs to describe how they will minimise harm and identify problematic gambling behaviour. It also provides guidance for venues wanting to meet best practice standards of care.

This editable sheet helps societies/venues/clubs to note down what they are going to do to minimise harm in the venue. Space is also provided to note who’s responsible, how will it be achieved and by when. 

This tool contains a gambling harm reference card, everyday tips, plus prompts for venue staff to help start conversations with patrons there may be concerns about. This tool is part of the package of resources for staff participating in gambling host responsibility training.

Purpose: This template has been developed for those venues that don’t already have an existing daily log for recording incidences and observations of gambling harm.

Recommended location: If you do not already have a logbook/incident register, we recommend printing this out and placing it in a location staff can easily refer to on a daily basis. This may be located with your cancel credit/hopper refill sheets. Note – you must ensure that customers cannot read it.

Purpose: This information has been developed for all frontline staff as an easy and quick reference for signs of harmful gambling to watch for and how to respond. All staff should be familiar with these signs and the recommended action.

Recommended location: Put A4 cards in high visibility areas for staff – attached on a wall behind the bar, beside the till, in a staff area. Put a copy in your gaming manual. 

Give postcards to each staff member.

Put the stickers in the front of your gambling log book/incident register.

Purpose: This poster is to make gamblers aware that staff may approach them. This is a useful reference for staff interactions with gamblers.

Recommended location: Place at least one of these posters up in the gambling area so that it is clearly visible to all players. You may like to place the second copy in the bathroom, beside an ATM machine or near an outside smoking area.

Purpose: You are legally required to have harm minimisation signage up in your venue that is clearly visible to all players. By displaying at least one of these posters in the gambling area you will meet that requirement. These messages are particularly relevant to gamblers experiencing a high degree of harm. We recommend using both versions, as problem gamblers relate to different messages.

Recommended location: Place at least one of these posters up in your gaming area. It is recommended that you also place one in the bathroom, beside an ATM machine and/or near an outside smoking area.